Algemene Voorwaarden

Terms and Conditions – Passion & Pleasure

Last updated: January 2026

Applicability: The Netherlands & Europe

Legal form: Sole Proprietorship (Eenmanszaak)

Location: Utrecht

Chamber of Commerce (KvK) number: 99138212

VAT number: NL005374000B19

Customer Service Email: info@passionenpleasure.com

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

• Webshop: Passion & Pleasure, operating as a sole proprietorship.
• Website: The online store accessible via our domains and subdomains.
• Consumer: A natural person who is not acting in the exercise of a profession or business and who enters into a distance agreement with the Webshop.
• Product: All goods offered via the webshop, including but not limited to adult toys, lingerie, accessories, and related products.
• Order: Every distance agreement concluded between the Consumer and the Webshop.
• Right of Withdrawal: The statutory option for Consumers to cancel the agreement within the cooling-off period.
• Cooling-off period: A period of 14 days after receipt of the Product, unless excluded.
• Return: The return shipment of products in accordance with these terms and conditions.
• Discretion: Delivery, packaging methods, and invoicing executed without traceable product information.

Article 2 – Applicability

1. These general terms and conditions apply to every offer made by the Webshop, to all orders, and to all distance agreements concluded between Passion & Pleasure and the Consumer.
2. It is a prerequisite that the Consumer has the opportunity to review these terms and conditions before the agreement is concluded.
3. If specific product conditions apply (for example, regarding hygiene), these specific terms shall take precedence over the general provisions where applicable.
4. Deviations from these terms and conditions are only valid if explicitly agreed upon in writing.

Article 3 – Offer & Representation

1. The offer contains a complete and accurate description of the products offered, including price indications and VAT.
2. Obvious mistakes or typographical errors do not bind the Webshop.
3. Images are for illustrative purposes only; variations in color and shape are possible.
4. All offers are non-binding until the order has been confirmed.

Article 4 – Conclusion of the Agreement

1. The agreement is concluded at the moment the Consumer completes the payment, unless otherwise agreed.
2. After placing an order, the Consumer will receive a confirmation email.
3. If the Webshop refuses an order (for example, due to stock levels or safety reasons), the Consumer will be notified in a timely manner, and any paid amount will be refunded if applicable.

Article 5 – Prices & Payment

1. All prices displayed on the website are in Euros and include VAT, unless stated otherwise.
2. During the validity period of the offer, prices will not be increased, except as a result of statutory changes or manifest errors.
3. The Consumer can pay using the payment methods offered during the ordering process, including electronic payments.
4. The agreement is considered finalized as soon as the payment has been successfully completed, unless otherwise agreed.

Article 6 – Delivery, Shipping, and Discretion

1. Orders will be shipped to the address specified by the Consumer.
2. The Webshop delivers within the Netherlands and Europe, unless indicated otherwise.
3. Products are packed and shipped discreetly, without any traceable product descriptions on the outside of the packaging.
4. The Webshop uses a discreet payment and billing descriptor in accordance with the nature of the product.
5. The delivery time is typically 1–3 business days within the Netherlands and 2–5 business days to Belgium, unless stated otherwise.
6. Exceeding the delivery time does not entitle the Consumer to compensation, unless the delay is such that the Consumer cannot reasonably be expected to maintain the agreement.
7. The risk of damage or loss of products transfers to the Consumer at the moment of delivery.

Article 7 – Right of Withdrawal (Cooling-off Period)

1. The Consumer has the right to dissolve the agreement without giving reasons within 14 days of receiving the product.
2. If the Consumer wishes to exercise the right of withdrawal, they must notify the Webshop within the cooling-off period via email or the return form.
3. Following this notification, the Consumer has a maximum of 14 days to return the product.
4. The Consumer is responsible for the direct costs of returning the goods, unless confirmed otherwise in writing.
5. Upon correct receipt of the return, the Webshop will refund the purchase amount within 14 days of receiving the returned product.

Article 8 – Exceptions: Hygiene and Seals

Due to hygienic and health protection reasons, the following products are strictly excluded from the right of withdrawal, provided they were delivered sealed or packaged:

• Adult toys (vibrators, dildos, masturbators, sleeves, anal products, etc.)
• BDSM, latex, and fetish products
• Lubricants, gels, and cosmetic products
• Any products that come into direct contact with intimate zones

1. If the seal or original packaging has been broken, the right of withdrawal is irrevocably voided.
2. Products that have been used, tested, or soiled will not be accepted and will not be taken back.
3. Returns that do not meet these hygiene regulations will be refused; the right to a refund will be forfeited, and the product will be returned to the sender.

Article 9 – Warranty & Defects

1. Statutory warranty applies. This means that a product must meet what the consumer can reasonably expect from it.
2. Defects resulting from misuse, improper maintenance, modifications, or normal wear and tear are excluded from the warranty.
3. The Consumer must report any visible defects or faults within 48 hours of receipt.
4. In the event of a justified warranty claim, the Webshop will, at its discretion:

• Repair the product
• Replace the product
• Credit the purchase price

Article 10 – Liability

1. The Webshop is not liable for damage caused by the misuse or incorrect application of the products.
2. The Webshop is not liable for indirect damages, including consequential damages, lost profits, loss of data, or intangible damages.
3. In all cases, the liability is limited to the maximum amount of the specific order.

Article 11 – Complaints Procedure

1. Complaints can be submitted via email to: info@passionenpleasure.com
2. The Webshop aims to respond to complaints within 5 business days.
3. If a complaint cannot be resolved through mutual consultation, the Consumer can turn to independent mediation bodies in accordance with consumer rights legislation.

Article 12 – Disputes & Applicable Law

1. Agreements between the Webshop and the Consumer are governed exclusively by Dutch law.
2. For European consumers, additional mandatory consumer rights under European consumer law apply.
3. Disputes will preferably be resolved through mutual consultation. If this proves impossible, the court of the Utrecht district has jurisdiction, unless the law dictates otherwise.

Article 13 – Privacy & Cookies (Reference)

1. The Webshop processes personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR/AVG).
2. For detailed information regarding data processing, please refer to the Privacy Policy and Cookie Policy available on the website.

Article 14 – Final Provisions

1. If any provision of these terms and conditions is declared invalid or void, the remaining provisions shall remain fully in force.
2. The Webshop reserves the right to amend these terms and conditions. Amendments will not apply to agreements that have already been concluded.