Returns & Cancellations

Right of Withdrawal & Order Cancellations

At Passion & Pleasure, we want you to be completely satisfied with your purchase. If you need to cancel an order or return an item, we have outlined our clear procedures below in accordance with European consumer rights and the specific standards for our industry.

1. Cancelling an Order Before Shipment

If you have just placed an order and wish to cancel it, you can do so immediately as long as the order has not yet been processed or handed over to our shipping provider. Please contact our customer support team as soon as possible via email at support@yourdomain.com with your order number. If the package has not yet left our warehouse, we will cancel the order and issue a full refund immediately.

2. The 14-Day Statutory Cooling-Off Period (Returns)

In accordance with EU consumer protection laws, you have the right to cancel your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (e.g., an email or via our online return portal). You may use the model withdrawal form below, but it is not obligatory.

3. Exceptions to the Right of Withdrawal (Hygiene & Erotica Articles)

Due to the nature of our products and strict legal hygiene and health standards, an exception to the right of withdrawal applies to erotic articles:

  • Items of which the seal (plastic packaging or sticker) has been broken after delivery cannot be returned. This applies to all our hygiene-sensitive and intimate products once the factory seal is opened.
  • Returned items are exclusively accepted if they are unused, undamaged, completely complete, and in their original, unopened, and undamaged packaging.
  • If a product shows signs of use or if the seal has been broken, we reserve the right to refuse the return shipment or charge a depreciation fee.

4. Defective or Damaged Products Upon Receipt

Did you receive a product that is defective or broken? We will inspect this after the product has been returned to us.

  • If inspection shows that the product was indeed delivered defective or broken, we will fully reimburse it free of charge and/or arrange for the shipment of a new item.
  • In the event of a defect or damage, always contact our customer support team beforehand before returning the item.

5. Effects of Withdrawal & Refunds

If you withdraw from this contract (and the product meets the return conditions), we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

6. Model Withdrawal Form

Would you like to submit your withdrawal notice online? Click the button below to go directly to our digital withdrawal form:

Prefer to include a physical return form inside your package? Download our printable return form below, fill it in, and place it in your return shipment: